Steve's random ramblings and technical notes

Monday, March 29, 2004

BSOD - Arrgh, this is killing me!

Okay, here's the deal...

I wanted to update the touchpad drivers on my laptop because the scrolling feature was grayed out in Control Panel (Win XP Pro). I downloaded the 7.8.10 drivers from Synaptics and installed them. During installation, it asked for two files, i8042prt.sys and mouclass.sys. I found the first on my WinXP CD, but not the second. I went ahead and pointed the installer at the copy in WINNT/SYSTEM32/DRIVERS. Everything seemed okay when it finished up. (Note, both of these files have a version number of 5.1.2600.1106 (xpsp1.020828-1920), so obviously installed by XP Service Pack 1.)

But then... The next day, I get a Blue Screen O' Death - KERNEL_STACK_INPAGE_ERROR
*** STOP: 0x00000077 (0xC000000E 0xC000000E 0x00000000 0x012E1000)

Of course, I reboot the first time or two, but then it seems to be happening far too often. I start Googling for answers... Unfortunately, the information I find all seems to be a rehash of one MS Knowledgebase article which is informative, but doesn't address my specific error. One more that I found is Support WebCast: Microsoft Windows XP: How to Configure and Use Error Reporting.

That's a good-news / bad-news kind of thing. The good news is that it's not likely to be RAM, HDD, cabling or other equipment identified in the article. The bad news is that 0xC000000E is not identified... Hmm...

I uninstalled the 7.8.10 touchpad driver after downloading the "correct" one for my machine from Gateway. Then rebooted, let it "find new hardware" and installed ver - again, everything seemed okay until the next BSoD - grrr...

I'm now about this || close to backing up my profile, deleting the Windows directory and installing it all over again... I wonder if MS support or Synaptics support would be of any help?

Oh, but if I exercise my dual-boot option, Slackware 9.1 works perfectly!

I found version 5.0.2195.66xx of both mouclass.sys and i8042prt.sys on another XP system at the office. I've renamed both originals to *.old and copied the non-SP1 versions to WINDOWS/SYSTEM32/DRIVERS. We'll see what happens after a reboot...
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